Your details are for the work. Not for sale.

Who this policy is about

“Lens & Moments”, “we” and “us” mean the photography and creative service operating under the Lens & Moments name in Victoria, Australia. This policy applies to information handled through lensandmoments.com, booking and enquiry forms, client accounts and galleries, direct communications and the photography services we provide.

Australian privacy obligations can depend on business size and activities. We use this policy as our operating standard for information handled through these systems whether or not every provision of the Privacy Act 1988 applies to every activity.

What we may collect

• Identity and contact details: name, email, phone number and communication preference.
• Booking details: requested date/time, location, package, people attending, notes, access information, cultural or event details and agreed pricing.
• Account and delivery information: client account information, gallery access, favourites, selections, comments, download activity and delivery preferences where those features are used.
• Payment records: invoice/payment status and transaction references. Card or bank details may be handled directly by the relevant payment provider rather than stored by Lens & Moments.
• Photography and video: images and footage created as part of the requested service, plus related filenames, metadata and editing/delivery records.
• Messages: emails, form submissions and other correspondence needed to plan, deliver or support the service.
• Technical and security data: IP address, browser/device information, timestamps, page/activity logs and similar information used for security, fraud prevention, analytics and evidence of booking actions.

How information reaches us

We generally collect information directly from you when you enquire, book, create or link an account, use a client gallery, make a selection, contact us or participate in a booked session. We also receive ordinary technical information automatically when the website is used.

For events or organisational work, relevant booking information may be supplied by an organiser, employer, family member or other person arranging the service. Where practical, the organiser should tell participants how photography will operate.

Why we use it

• to respond to enquiries, check availability and create/confirm bookings;
• to plan and perform photography, video or related creative work;
• to issue quotes, invoices, receipts and payment reminders;
• to edit, organise, deliver and support private galleries and downloads;
• to operate accounts, favourites, selections, comments and other requested client features;
• to protect the website, investigate errors or abuse and maintain audit/security records;
• to meet legal, tax, accounting, insurance and dispute-management requirements; and
• for portfolio/marketing publication only where the permission or other valid arrangement described below applies.

Photos, portfolio and social media

For normal private bookings, the public booking form records a separate Yes/No portfolio and social-media choice. It is not bundled into the email-marketing checkbox.

If you choose Yes, the scope of that permission is explained in the Terms & Conditions. If you choose No, we do not treat that private booking as approved for Lens & Moments portfolio/social marketing unless you later give separate written permission.

Public events, performances and organisational/commercial commissions may use a different legal basis or a separate organiser/event agreement. In those cases, the applicable notice, contract or licence for that work will govern image use.

Public events and people we photograph directly

Permission to photograph someone and permission to publish their image for marketing are not treated as automatically identical. If you simply agree when we ask to take your photograph, we treat that as permission to make the photograph. If we tell you that the image may be shared on the Lens & Moments website, portfolio or social-media channels and you agree, that express permission may be relied on for the stated publication.

Where practical, we may keep a record of verbal or written image permission, including the event, date, image reference and the use that was explained. We take additional care with children and with images that could reveal sensitive information, such as religious or cultural participation, health information, disability, memorial activity or other private circumstances.

For event-wide coverage, organisers may also use registration terms, participant releases or photography notices. Those arrangements are relevant only to the extent that the organiser has authority to give or obtain the permission concerned. Venue permission to take photographs does not necessarily mean that every identifiable attendee has agreed to be a featured subject in our own advertising.

Email and SMS marketing are separate

Optional consent to receive Lens & Moments news, offers or session announcements is separate from permission to publish photographs. If you opt in, we may use the contact details you supplied for relevant commercial messages. You can withdraw that permission using the unsubscribe/opt-out method in the message or by contacting us.

Service messages — such as booking confirmations, gallery links, payment notices and replies you requested — are used to provide the service and are not treated as an invitation to send unrelated promotional messages.

Who may process information

We do not sell personal information. We may disclose or make information available only as reasonably needed to providers that help us operate the service, such as website/database hosting, email delivery, payment processing, storage/backup, gallery or technical service providers, or professional advisers. We may also disclose information where required or authorised by law, or where reasonably necessary to protect legal rights or safety.

Some technology, payment, email, social-media or hosting providers operate internationally. As a result, information handled through those services may be stored or processed outside Australia under the provider’s systems and privacy terms. Where the Australian Privacy Principles apply, we will take the steps required of us for relevant overseas disclosures.

Cookies, analytics and embedded content

The site may use session cookies, security cookies, preference storage and analytics or similar technologies needed to keep forms, logins, bookings and site features working and to understand general site usage. Embedded content from third-party platforms can also make requests to those services under their own privacy settings.

Security and private galleries

We use reasonable technical and organisational measures appropriate to the systems we operate, including access controls and protected booking/client functions. No online system can be guaranteed completely secure.

Private gallery links, tokens and passwords should be treated like private invitations. If you forward a gallery link or give access details to another person, that person may be able to see or download the material allowed by the gallery settings.

How long we keep things

We keep personal information only for as long as it is reasonably needed for the service, business records, security, legal/accounting obligations, dispute handling and any continuing permission or licence. Different records can have different retention periods.

Client galleries are not promised as permanent archives. Please download and securely back up delivered photographs. Where information is no longer reasonably required and no legal or operational reason requires retention, it may be deleted, de-identified or securely archived as appropriate.

Your choices, access and corrections

You can contact us to ask what personal information we hold about you, request correction of inaccurate details, change future direct-marketing preferences, or ask about deletion/removal where applicable. Some records may need to be retained for legal, accounting, security or dispute reasons.

You can also withdraw future portfolio/social-media permission. The practical limits on recalling material already published or shared are explained in the Terms & Conditions.

Questions or privacy concerns

Email hello@lensandmoments.com with enough detail for us to understand the issue. We will review the request and respond within a reasonable time. If a privacy law applies and gives you an external complaint right, that right is not affected by this policy.

Policy updates

We may update this policy when our services, systems, providers or legal obligations change. The version and update date at the top show the current public policy. Booking-related legal acceptance is separately versioned so a later website update does not rewrite what was recorded at the time of an earlier booking.